Application Support and Management
Application Support & Maintenance
In today’s environment, businesses are highly dependent on IT systems for day to day operations. As your business evolves, applications need to change to suit new business scenarios. Application Support and Maintenance is an important element towards enhancing and extending the life of the applications. Xelrate focuses on seamlessly maintaining and transforming your business-critical applications to meet changing business needs.
Adept Minds Application Support & Maintenance Service ensures your business applications are managed and operated seamlessly to provide secure and high performance platform. Our comprehensive set of frameworks, proven methodologies; ITIL/ISO 20000 compliant processes and domain expertise help enable our customers to achieve:
- Faster time-to-market
- Improved operational efficiency and reduced cost by decreasing the number and duration of business-critical application outages
- Best utilization of improved productivity for strategic initiatives
Adept Minds Application Support model is an evolved and proven multi-tiered framework on which our support solutions are based upon that are offer to suit all needs of our customers. Our support model provides high-availability service products in a networked environment. In the levelled support model, organizational functions are placed in an escalation hierarchy with clear lines of demarcation between functions to ensure that responsibilities and duties are clearly defined. Depending on the nature of your IT infrastructure, how many users there are, and how critical it is to your day to day operations, we tailor a solution to meet your exact needs.